BASA ROKUTENDA

Return Policy

Isu tinovavarira kupa masevhisi anozobatsira vatengi vedu vese. Tinovimba kuti iwe unofara nekutenga kwese kwaunoita. Mune mamwe mamiriro ezvinhu, ungada kudzorera zvimwe zvinhu. Ndapota verenga mutemo wedu wekudzoka pazasi, tichaita zvatinokwanisa kuti tikubatsire.

Zvinhu zvinodzoreka

Zvinhu zvinogona kudzoserwa / kudzoserwa mari kana kuchinjana mukati mewaranti* tevera maitiro ari pazasi:
1. Zvinhu zvisina kunaka zvakakuvadzwa/kuputswa, kana kusvibiswa pakusvika.
2. Zvinhu zvakagamuchirwa muhukuru husina kunaka / ruvara.

Zvinhu zvinogona kudzoserwa / kudzoserwa mari kana kuchinjana mukati 7 mazuva yekugamuchira inofanirwa kutevedzera maitiro ari pasi apa:
1. Zvinhu hazvina kuzadzisa zvaunotarisira.
2. Items are unused, with tags, and unaltered.
Cherechedza: mumamiriro ezvinhu aya, isu hatizovi nemhosva yekudzorera mari yekutumira.

Return Conditions

For items with no quality issues, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.

Zvinhu Zvisingadzoserwe

We cannot accept returns under the following conditions:
1. Items outside the 30 days warranty time frame.
2. Used, tag-removed, or misused items.
3. Zvinhu zviri pasi pechikamu chinotevera:

* Yakagadzirwa-ku-kuodha zvinhu, Yakagadzirwa-ku-kuyera zvinhu, Customized zvinhu.  

Usati Waita Chikumbiro Chekudzokera

For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.

If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

If the package is returned to our warehouse because of the customer's personal reasons (Check details below), tichakubata iwe nezvekubhadhara zvakare kutumira kwekutumira (nePayPal) uye kuronga kudzorera. Zvisinei, ndapota nzwisisa izvozvo hapana kudzorerwa ichabudiswa mumamiriro ezvinhu aya. Ruzivo rwechikonzero chemutengi wega:

  • Wrong address/no consignee
  • Invalid contact information/ no answer to the delivery calls & emails
  • Customer refuses to accept the package/pay tax fee/ complete customs clearance
  • Didn't collect package by the deadline

Dzosera kero & madzoro

Kero yekudzosera: Iwe unozofanirwa kutumira zvigadzirwa zvako zvinodzoka kuimba yedu yekuchengetera kuChina. Ndokumbira ugare uchitumira "Kudzoka kana Kuchinjana" Imeyili kune basa revatengi kutanga kuti uwane kero yekudzorera. Ndapota USADZORERA purogiramu yako kune chero kero yakaratidzwa pane yekutumira label yepakiti yakagamuchirwa, hatigoni kuva nemhosva kana mapakeji akadzorerwa kukero isiriyo.

Refunds

Mari inodzoserwa ichapihwa kuaccount yako yekubhangi. Mari yekutumira yepakutanga uye inishuwarenzi haidzoserwe. 

chitsamba

After receiving your return or exchange request, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.

 

Trackable Packages Inquiry Period

Please note that all shipping companies only accept inquiries submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:

  • Expedited Express: 30 days from the shipped day
  • Expedited Postal/Priority Line/Economy Air: 60 days from the shipped day
  •  Postal service - tracking: 90 days from the shipped day
  • Kana uchida rubatsiro, tapota taura nesu.

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FMUSER INTERNATIONAL GROUP LIMITED.

Isu tinogara tichipa vatengi vedu zvigadzirwa zvakavimbika uye masevhisi ane hanya.

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